Toshiba Qosmio G50 Series User Manual

User’s Manual 10-9
Troubleshooting
DVD Super Multi drive
For more information, refer to Chapter 4, Operating Basics.
Slow performance The files on the hard disk drive may be
fragmented - in this instance you should run the
disk Defragmentation utility to check the
condition of your files and the hard disk drive.
Please refer to the operating system's
documentation or online Help File for further
information on operating and using the
Defragmentation utility.
As a last resort you should reformat the hard disk
drive and then reload the operating system and
all other files and data. If you are still unable to
resolve the problem, contact your reseller, dealer
or service provider.
Problem Procedure
Problem Procedure
You cannot access
a CD/DVD in the drive
Make sure the drive’s disc tray is securely
closed.
Press gently until it clicks into place.
Check whether the drive power is on. If the
power is off, press the FN + Tab hot key and turn
on the power.
Open the disc tray and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the disc tray could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. Refer to the Media care section in
Chapter 4 for details on cleaning.
Some CD/DVDs run
correctly, but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software’s needs.
Check the CD/DVD's documentation.

Toshiba Qosmio G50 Series Specifications

General

RAM	4GB DDR2
Optical Drive	DVD SuperMulti drive
Operating System	Windows Vista Home Premium
Bluetooth	Bluetooth 2.0 + EDR
Webcam	Integrated webcam
Audio	Harman Kardon stereo speakers
Ports	4 x USB 2.0

Summary

Preface

Conventions

Describes manual formatting and notation used throughout the document.

General Precautions

Provide adequate ventilation

Instructions on ensuring proper airflow for the computer to prevent overheating.

Pressure or impact damage

Advice against applying force or impacts to the computer to prevent damage.

Chapter 1 Introduction

Equipment checklist

Lists all items included with the computer for user verification.

Hardware

Overview of the computer's main hardware components and their specifications.

Software

Lists the pre-installed operating system and utility software provided.

Optional accessories

Details available add-on devices to expand computer capabilities.

Chapter 2 The Grand Tour

Left side

Describes ports and slots located on the computer's left side.

Front with the display open

Identifies front components with the computer's display panel open.

AC adaptor

Explains the AC adaptor's function, specifications, and connection.

Chapter 3 Getting Started

Connecting the AC adaptor

Step-by-step guide for connecting the AC adaptor to power the computer.

Turning off the power

Explains different power-off modes: Shut Down, Sleep, and Hibernation.

System Recovery Options

Information on accessing system recovery features and options.

Chapter 4 Operating Basics

Using the Fingerprint Sensor

Details on fingerprint enrollment, usage, and security features.

Using the TOSHIBA Face Recognition

Guide on setting up facial recognition for secure login and access.

Modem

Information on connecting and using the internal modem for communication.

Wireless communications

Explanation of Wireless LAN and Bluetooth functions and setup.

Chapter 5 The Keyboard

Hot keys

Explains FN key combinations for quick system control and feature access.

Windows special keys

Describes the function of Windows Start and Application keys.

Chapter 6 Power

Monitoring of power condition

Explains how to check battery and power indicators for status.

Replacing the battery pack

Step-by-step guide to remove and install the computer's battery pack.

Starting the computer by password

Procedures for password-protected startup and authentication.

Chapter 7 HW Setup

Accessing HW Setup

How to launch the TOSHIBA HW Setup utility for configuration.

Boot Priority Options

How to configure the order of devices for system boot-up.

USB Sleep and Charge

Information on charging external devices via USB ports.

Chapter 8 AV functions

Media Center

Overview of the Media Center application for multimedia functions.

Remote controller

Information on using the included remote control unit for computer functions.

TOSHIBA DVD PLAYER

Information and limitations of the DVD player software.

Chapter 9 Optional Devices

Additional memory module

Instructions for installing and removing system memory modules.

External monitor

Instructions on how to connect an external monitor to the computer.

HDMI

Guide on connecting an HDMI monitor and configuring display settings.

Chapter 10 Troubleshooting

Problem solving process

Guidelines for effectively diagnosing and resolving computer issues.

Overheating power down

Troubleshooting steps for issues related to computer overheating.

Battery

Troubleshooting common problems related to the computer's battery.

Modem

Troubleshooting issues with modem connectivity and communication.

Wireless LAN

Troubleshooting steps for wireless network connection problems.

Chapter 11 Legal Footnotes

CPU*1

Performance considerations for the Central Processing Unit.

Battery Life*3

Factors affecting battery life and performance variations.

Safety Use for TV Tuner*13

Safety precautions for TV tuner usage during thunderstorms.

Appendix A Specifications

Power Requirements

Specifications for the AC adaptor and computer power input.

Appendix C Wireless LAN

Radio Characteristics

Factors affecting wireless signal range and performance.

Appendix D Bluetooth wireless technology Interoperability

USA-Federal Communications Commission (FCC)

FCC compliance details and regulations for the device.

Appendix F Usage Restrictions

This appendix describes the Usage Restrictions.

Describes limitations on product usage and supported features.