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If Something Goes Wrong
If you need further assistance
❖ Turn OFF the computer while external devices are
connected.
❖ Connect external devices after turning OFF the computer.
If this function cannot be used, change the setting to Disabled.
❖ Make sure that you are connected to a compatible port.
The “USB Wakeup function” does not work.
❖ When the “USB Sleep and Charge function” is Enabled in the
TOSHIBA Hardware Setup, the “USB Wakeup function” does
not work for ports that support the “USB Sleep and Charge
function.” In that case, use a USB port that does not have the
“USB Sleep and Charge function”-compatible icon ( ), if you
have a non-Sleep and Charge USB port available or disable the
“USB Sleep and Charge function” in TOSHIBA Hardware
Setup.
The eSATA device is not recognized from Sleep or
Hibernation mode.
A connected eSATA device may not be recognized if it is connected
to the computer’s eSATA/USB combo port while the computer is in
Sleep mode or Hibernation mode. If this occurs, disconnect the
eSATA device and then reconnect the device while the computer is
turned on.
Before connecting the eSATA device to your computer and external
power source, read the documentation that came with the device and
follow the manufacturer’s instructions.
If you need further assistance
If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.
Before you contact Toshiba
Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
Try the following before you contact Toshiba:
❖ Review the troubleshooting information in your operating
system documentation.
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