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Roadside Assistance (2012 Model)
The Prius Plug-in hybrid utilizes an electronic shift selector and a P
position switch for selecting park (P). If the 12 Volt auxiliary battery is
discharged or disconnected, the vehicle cannot be started nor can it be
shifted out of park (P). If discharged, the 12 Volt auxiliary battery can
be jump started to allow vehicle starting and shifting out of park (P).
Most other roadside assistance operations may be handled like
conventional Toyota vehicles.
Roadside assistance is available in the United States by contacting:
United States: (800) 297-0486 (for the first 2 years/25,000 miles)
Canada: (888) TOYOTA 8 [(888)-869-6828] (for the first 3 years/60,000 km)
Towing
The Prius Plug-in hybrid is a front wheel drive vehicle and it must be towed
with the front wheels off the ground. Failure to do so may cause serious
damage to Hybrid Synergy Drive components.
• The vehicle may be shifted out of park (P) into neutral (N) by turning the
ignition-on and READY-on modes. To select neutral (N), it is necessary
to hold the shift selector in the N position for approximately 0.5 seconds.
• If the 12 Volt auxiliary battery is discharged, the vehicle will not start and
shifting out of park (P) is not possible. There is no manual override
except to jump start the vehicle, refer to the Jump Starting on page 75.
• If a tow truck is not available, in an emergency the vehicle may be moved
using a cable or chain secured to the emergency towing eyelet or rear tow
hook for short distances at low speeds (below 18 mph (30km/h)). The
eyelet is located with the tools under the driver seat of the vehicle, refer to
the illustration on page 74.
Starting Vehicle Move Shift Selector to N Position
Towing Eyelet Mounting Location Eyelet Installation
Rear Hook Location
Rear Hoo
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