Maintenance and Service 8-25
Technical Contacts
If you have any difficulty installing the CPC, or if you have
technical or application questions about this instrument,
contact an applications engineer at TSI Incorporated, (651)
490-2811.
If the CPC fails, or if you are returning it for service, visit our
website at
http://rma.tsi.com or contact TSI at:
TSI Incorporated
500 Cardigan Road
Shoreview, MN 55126 USA
Phone: 1-800-874-2811 (USA) or 001 (651) 490-2811
E-mail:
technical.service@tsi.com
Website:
http://service.tsi.com
Returning the CPC for Service
Before returning the CPC to TSI for service, visit our website at
http://rma.tsi.com or call TSI at 1-800-874-2811 (USA) or 001
(651) 490-2811 for specific return instructions. Customer Service
will need the following information when you call:
The instrument model number
The instrument serial number
A purchase order number (unless under warranty)
A billing address
A shipping address
Use the original packing material to return the instrument to TSI. If
you no longer have the original packing material, seal off the
sampling inlet to prevent debris from entering the instrument and
ensure that the indicator lights and the connectors on the
instrument front and back panels are protected. Drain and dry the
CPC before shipping. See "
Moving and Shipping the CPC” in
Chapter 4 for instructions.
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