14
Internet Alarm Communicator Installation Manual
NOTE: For additional details:
• Refer to section [983] for troubleshooting the firmware updates
• Refer to section [984] to verify the trouble status
COMMUNICATOR TROUBLESHOOTING
Table 6: Trouble indications
Trouble
indication
Trouble
Indicator
Digit
Possible
Causes
Trouble Possible Solution
No Indication N/A No Power
• Check the power connections between the panel and the communicator.
• Confirm PC-LINK cable is properly installed between communicator and
panel.
Trouble LED –
2 Flashes
02
Panel
Supervision
Trouble
• Check section [382] toggle option [5] is ON (Alternate Communicator
Enabled).
• Ensure the PC-LINK cable between the panel and communicator is connected
properly (not reversed) and is securely in place.
Yellow LED –
6 Flashes
06
Ethernet
Trouble
• Check with your ISP to confirm Internet service is active in your area.
• Ensure your Ethernet cable is securely inserted into the RJ45 jack of the com-
municator and the hub/router/switch.
• Check the link light on the hub/router/switch is ON. If link light is OFF, start the
hub/router/switch.
• If DHCP is used, ensure that the unit has an assigned IP address from the server.
In Section [851] [992] verify a valid IP address is programmed. If not, contact
the network administrator.
• If problem persists, replace the Ethernet cable and RJ45 connector.
Yellow LED –
7 Flashes
07
Receiver Not
Availab le
• Ensure that the Ethernet path has Internet connectivity.
• If using a static IP address, confirm that the gateway and subnet mask are
entered correctly.
• If the network has a firewall, ensure the network has the programmed
outgoing ports open (default UDP port 3060 and port 3065).
• Ensure that all the receivers are programmed for DHCP or have the proper IP
address and port number.
Yellow LED –
8 Flashes
08
Receiver
Supervision
Trouble
• This trouble is indicated when supervision is enabled and the unit is not able to
successfully communicate with the receiver.
• If this trouble persists, contact your central station.
Yellow LED -
9 Flashes
09 FTC Trouble
• The unit has exhausted all communications attempts to all programmed receiv-
ers for events generated by the communicator.
• Restart the system, if trouble persists, contact your dealer.
Yellow LED –
12 Flashes
0C
Module
Configuration
Trouble
• This indication appears when section [021] system account code or
sections [101] or [111] receiver account code have not been programmed.
Ensure that a valid account code has been entered in these sections.
Red and Yellow
LEDs flashing
together
N/A
Initialization
Sequence
• The unit is still initializing please wait while the unit establishes a connection to
all programmed receivers.
Note: This process may take several minutes to complete.
Boot Loader
Failed
• If the initialization sequence is taking more than several minutes, the boot
loader might have failed.
• Confirm that the boot loader has failed by entering communicator program-
ming [*][8][installer code][851].
• If access is granted, continue waiting for the initialization sequence to complete.
• If access is denied (long error tone), disconnect power from, then reconnect
power to the communicator module.
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