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TroubleshootingTroubleshooting
The scanners are designed to be reliable and easy to install. If, however,
you have a problem with your scanner, these troubleshooting steps should
indicate the cause of the problem.
If the scanner lamp flickers, dims, or fails to come on:
The scanning lamp is failing or has failed and needs to be changed. Please
contact your dealer or Technical Support.
If the indicator comes on, but software returns “scanner
link failed”, or similar message:
1. Make sure the cable is connected properly.
2. Check the installation procedures to make sure you followed all of the
instructions.
If you see the error message “Scanner link failed” when
executing the Preview or Scan command or encounter
another system exception event, do the following:
1. Remove the cable from the USB port and re-insert it .
2. Ensure the cable to the USB port is securely and properly connected to
the USB port.
3. Check the installation procedures to ensure that all the instructions
have been followed.
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