5958
Troubleshooting guide
Most probable cause Remedy
During Bluetooth pairing my other device is prompting
for a code, what do I have to enter?
The pairing code is
required for the initial
coupling of uDirect 2
with your Bluetooth
device (pairing)
The uDirect 2 pairing code is
“0000” (four zeros)
I hear intermittency during audio streaming via uDirect 2
The Bluetooth device
is too far away, or worn
in a back pocket (body
shielding)
Do not to exceed the maximum
distance and keep Bluetooth
devices in front of you
uDirect 2 searches for
known devices for 2
min after switching on
After 2 minutes, uDirect 2
will stop searching and the
intermittency will stop
A phone connected to
other devices, such as
a PC, may not be able
to continuously stream
music
When using your Bluetooth
phone as music player,
disconnect it from other
devices, such as PCs
58
switching uDirect 2 ON or OFF, starting
or ending charging during streaming,
input channel confirmation and FM
announcements.
Detailed: Additional information about
starting or ending charging even if no
streaming source is active, external
microphone connection, Bluetooth device
connect or disconnect and transfer or hold a
call.
Caller identification is independent of the
spoken notifications level.
Some hearing aid models do not support
spoken notifications.
Spoken notifications must be enabled by your
hearing healthcare professional.
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