Utax P-4030i MFP User Manual

10-10
Troubleshooting > Troubleshooting
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
NOTE
When contacting us, the serial number will be necessary. To check the serial number, refer to Display for Device
Information on page 3-8.
Symptom Checkpoints Corrective Actions
Reference
Page
An application does not
start.
Is the Auto Panel Reset time short? Set the Auto Panel Reset time to 30
seconds or more.
page 8-37
The screen does not
respond when the main
power switch is turned on.
Check the power cord. Connect both ends of the power cord
securely.
page 2-7
Pressing the [Start] key
does not produce copies.
Is there a message on the screen? Determine the appropriate response to
the message and respond accordingly.
page 10-15
Is the machine in Sleep mode? Press any key on the operation panel to
recover the machine from Sleep mode.
page 2-15
Blank sheets are ejected. Are the originals loaded correctly? When placing originals on the platen,
place them face-down and align them
with the original size indicator plates.
page 5-2
When placing originals in the document
processor, place them face-up.
page 5-3
― Check that the settings of the
application software.
―
Printouts are totally too light. Is the paper damp? Replace the paper with new paper. page 3-12
Have you changed the density? Select appropriate density level. page 6-11
page 8-40
Is the toner distributed evenly within the
toner container?
Shake the toner container from side to
side several times.
page 10-5
Is EcoPrint mode enabled? Disable [EcoPrint] mode. page 6-12
― Run [Drum Refresh]. page 10-25
― Make sure the paper type setting is
correct for the paper being used.
page 8-14
Printouts are too dark even
though the background of
the scanned original is white.
Have you changed the density? Select appropriate density level. page 6-11
page 8-40

Utax P-4030i MFP Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	600 x 600 DPI
Time to first page (black, normal)	9 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Duplex print speed (black, normal quality, A4/US Letter)	20 ppm
Copier resize	25 - 400 %
Maximum number of copies	999 copies
Copy speed (black, normal quality, A4)	40 cpm
Scan to	E-mail, FTP, SMB, USB
Scan drivers	TWAIN, WIA
Maximum scan area	A4 (210 x 297) mm
Scan speed (color)	30 ppm
Image formats supported	JPG, TIF
Duplex scan speed (black)	17 ppm
Duplex scan speed (color)	13 ppm
Document formats supported	PDF, XPS
Faxing	No
Digital sender	-
Printing colors	Black
Maximum duty cycle	- pages per month
Page description languages	Epson LQ, IBM ProPrinter, PCL 5c, PCL 5e, PCL 6, PCL XL, PDF 1.7, PostScript 3
Cabling technology	10/100/1000Base-T(X)
Authentication method	SMTP
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Supported network protocols (IPv4)	TCP/IP
Internal memory	1024 MB
Processor model	465S
Processor family	PowerPC
Processor frequency	667 MHz
Paper input type	Cassette
Total input capacity	500 sheets
Total output capacity	250 sheets
Multi-Purpose tray input capacity	100 sheets
Duplex media weight	60 - 120 g/m²
Paper tray media types	Plain paper
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 220 g/m²
Product color	Black, Grey
Market positioning	Business
Standard interfaces	Ethernet, USB
AC input voltage	220 - 240 V
AC input frequency	50 Hz
Power consumption (off)	2.4 W
Power consumption (standby)	60.6 W
Power consumption (average operating)	684 W
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2003, Windows Server 2008 R2, Windows Server 2012 R2
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64

Weight and Dimensions

Depth	455 mm
Width	475 mm
Height	575 mm
Weight	22000 g