Technical Support
If you have a problem with your pen tablet or pen display, be sure you have checked the product Help.
You can access Help by clicking the question mark icon in the Wacom Tablet Properties, or selecting the
Online Help option from the Wacom Desktop Center. If the Help does not have the answer you are
looking for, try the following options:
Review the Quick Start Guide to be sure the tablet is set up correctly.
Check the Help Troubleshooting tables for a solution to the problem.
Visit Wacom Customer Support and check the product FAQs (Frequently Asked Questions).
Download the latest driver software for your pen tablet from the Wacom website for your region, and
install the new driver. Restart your computer, and see if the problem has been resolved.
If you contact Customer Care, please be at your computer with the following information available.
The make and model of your computer, and operating system version.
Peripheral devices connected to your computer.
The software application and version you were using when the problem occurred.
The exact wording of any error message that appeared on your screen.
What happened and what you were doing when the problem occurred.
How you tried to solve the problem.
You can also contact Technical Support by visiting the Wacom website for your region and completing a
Customer Support Email Inquiry form.
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