Xerox DocuMate 4799 Manual

Scanner Options, Maintenance and Troubleshooting Xerox
®
DocuMate
®
4799
User Guide 6-21
Close—clicking this button closes the User Utility.
Scanner Status Message Table
The User Utility displays an error code and message in the Scanner Status field. The following
table lists the codes, messages, possible causes and common resolutions.
If you are unable to resolve the issue using the troubleshooting steps in this table, please refer to
the section “Troubleshooting” on page 6-26.
Error Code Message Cause Resolution
Fxx System error
occurred.
An unknown system
error has occurred.
Reset the scanner and computer:
• Turn off the scanner power.
• Unplug the USB cable and power
from the scanner.
• Reboot (restart) the computer.
• Plug the USB cable and power cable
back into the scanner.
• Turn the scanner back on.
If you are still unable to scan, contact
Xerox Technical Support. Please refer to
the Technical Support Card you received
with the scanner for contact information.
— **Warning**
The rollers need to be
cleaned.
The number next to
After Clean Roller:, in
the User Utility main
screen, has exceeded
the maximum
number between
cleaning.
The rollers should be cleaned every
20,000 scans, or as needed if your
scanner is experiencing frequent paper
feed issues. After cleaning the rollers click
on Clear Counter to reset the cleaning
roller count back to 0. Please refer to
“Cleaning the Inside of the Scanner” on
page 6-6.
— **Warning**
The rollers need to be
replaced.
The number next to
After Replace Roller:,
in the User Utility
main screen, has
exceeded the
maximum number
between
replacement.
The rollers should be replaced every
400,000 scans, or as needed if cleaning
the rollers does not improve paper
feeding issues. After replacing the rollers
click on Clear Counter to reset the roller
replacement count back to 0.
— **Warning**
Insufficient front
light error occurred.
Insufficient back
light error occurred.
Either the lamp is not
bright enough or the
scanning sensor is
not registering the
light strength.
Contact Xerox Technical Support or your
authorized service technician. Please
refer to the Technical Support Card you
received with the scanner for Xerox
contact information.
— **Warning**
The front reference
plate is dirty.
The back reference
plate is dirty.
The front or back
scanning background
plate is dirty.
Clean the background reference plates as
described in the section “Cleaning the
Inside of the Scanner” on page 6-6.

Xerox DocuMate 4799 Specifications

General

Film scanning	No
Color scanning	Yes
Duplex scanning	-
Input color depth	24 bit
Maximum scan size	297 x 432 mm
ADF scan speed (b/w, A4)	100 ppm
Enhanced scan resolution	300 x 300 DPI
Optical scanning resolution	600 x 600 DPI
Scanner type	Flatbed & ADF scanner
Product color	Blue, White
Sensor type	CCD
Daily duty cycle (max)	40000 pages
Auto document feeder (ADF) input capacity	250 sheets
Minimum scan area (ADF)	48 x 70 mm
ISO A-series sizes (A0...A9)	A3, A4
Maximum ISO A-series paper size	A3
Auto Document Feeder (ADF) media weight	75 - 80 g/m²
USB version	2.0
Standard interfaces	USB 2.0
Minimum RAM	2048 MB
Minimum processor	Intel® Pentium® 4
Minimum storage drive space	350 MB
Minimum system requirements	CD/DVD-ROM
Compatible operating systems	Windows 7 Windows Vista Windows XP
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	585 mm
Width	474 mm
Height	329 mm
Weight	25000 g