Chapter 6, Troubleshooting
Page 56
Computer Fails to Start the First Time
In the unlikely event your computer fails to start up (boot) for the first time, follow
these steps to identify and resolve the problem:
1. Be sure the computer system and monitor are plugged into working AC outlets.
2. Be sure the power cable on the back of the computer is connected securely to
the computer and the outlet.
3. If the computer is plugged into a power strip or uninterruptible power supply,
make sure the power strip or supply is turned on. Restart (reboot) your
computer.
4. If the computer still does not start, listen for any beeps.
• If you hear one or more beeps, write the number of beeps on a sheet of
paper and contact @Xi Computer Corporation technical support (see
“Technical Support” on page 81).
• If you do not hear any beeps, inspect the outside of the computer for signs
of physical damage. If you notice damage, contact @Xi Computer Corpo-
ration immediately. If you do not notice any damage, proceed with the next
step.
5. Face the back of the unit and listen for the power supply fan. If you hear it,
proceed to the next step. Otherwise:
a. Be sure the computer is plugged into an AC outlet. Often power cords can
become inadvertently disconnected from the wall outlet, surge protector, or
the rear of the mini-tower or desktop computer.
b. If you are using a surge protector, be sure the surge protector is turned on
and plugged in to the wall outlet.
c. If you are using a surge protector, see if any other electrical device such as
a printer, monitor, or lamp that is plugged into the surge protector has
power. Occasionally the surge protectors “trips” and turns off to protect the
devices plugged into it from power surges.
d. Try a different outlet in the surge protector. Sometimes a single outlet on
the surge protector can stop working or have a short. Unplug a device such
as a printer or lamp that is getting power and use its outlet to test the system
unit.
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