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Acer W701 User Manual

Acer W701
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76 -
Troubleshooting
This chapter shows you how to deal with common system problems.
Read it before calling a technician if a problem occurs. Solutions to more
serious problems require opening up the computer. Do not attempt to
open the computer yourself; contact your dealer or authorized service
center for assistance.
Troubleshooting tips
This computer incorporates an advanced design that delivers onscreen
error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs, see
"Error messages" below. If the problem cannot be resolved, contact your
dealer. See "Requesting service" on page 67.
Error messages
If you receive an error message, note the message and take the corrective
action. The following table lists the error messages in alphabetical order
together with the recommended course of action.
Error messages Corrective action
CMOS battery bad
Contact your dealer or an authorized service
center.
CMOS checksum
error
Contact your dealer or an authorized service
center.

Table of Contents

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Acer W701 Specifications

General IconGeneral
Display Size11.6 inches
Display Resolution1920 x 1080 pixels
Display TypeIPS LCD
RAM4 GB
Storage128 GB SSD
Operating SystemWindows 8
WirelessWi-Fi 802.11 a/b/g/n
BluetoothBluetooth 4.0
Camera (Rear)5 MP
Camera (Front)2 MP
Battery LifeUp to 8 hours
ConnectivityWi-Fi, Bluetooth
GraphicsIntel Graphics
Ports1 x USB 3.0
Weight0.95 kg (2.09 lbs)

Summary

Safety and Comfort

Safe Power and Product Handling

Instructions for safe power connection, disconnection, and product handling to prevent electrical hazards.

Health, Environmental, and RF Safety

Covers hearing protection, radio frequency interference, medical device compatibility, and proper disposal.

Safe Battery and Usage Guidelines

Guidance on safe battery usage, RF interference, and precautions for explosive environments and emergency calls.

Comfortable Use and Vision Care

Tips for comfortable computer use, including posture, breaks, and eyestrain reduction.

First Things First

Getting Started with Your Acer Computer

Introduces the setup poster, quick guide, and user manual for initial computer setup.

Basic Computer Care and Maintenance

Provides essential tips for using your computer, including turning it on/off and basic care.

Your Acer Computer Tour

Computer Components Overview

Introduces the computer's components and describes views of the front, back, top, bottom, and sides.

Connectivity and SIM Card Management

Guides on installing a micro SIM card and managing network connections.

Keyboard Cover Functionality

Describes the keyboard cover's features, including its LEDs, power button, hotkeys, and pairing.

Optional Cradle Usage

Describes the cradle's views, ports, and how to connect and disconnect the computer.

Universal Serial Bus (USB)

Understanding USB Port Functionality

Explains the function of high-speed serial bus ports for connecting peripherals without system resource drain.

HDMI Micro

HDMI Micro Port Usage

Describes the HDMI Micro port for connecting high-end audio/video equipment with a single cable.

Using the Virtual Keyboard

Virtual Keyboard Operations

How to display and use the Windows virtual keyboard for data entry on the touchscreen.

Wireless Networks

Connecting to the Internet Wirelessly

Guides on connecting to available wireless networks and setting up a wireless LAN.

Acer clear.fi

Acer clear.fi Media Sharing

Enables enjoying and streaming videos, photos, and music between devices with clear.fi installed.

Screen Orientation and G-Sensor

Device Orientation Control

Explains how the built-in accelerometer detects orientation and how to lock screen rotation.

Power Management

System Power Management Features

Details power management unit, Sleep, and Deep Sleep modes for conserving energy.

Saving Power Options

Guidance on disabling Fast startup and managing power consumption for battery life.

Configuring Power Buttons and Lid Settings

How to customize power button actions, sleep settings, and password protection on wakeup.

Battery Pack

Battery Pack Characteristics and Charging

Details battery characteristics, preferred charging methods, and conditioning a new battery.

Optimizing Battery Life

Suggestions for maximizing battery lifespan and performance, including storage and usage patterns.

Checking Battery Level and Warnings

How to check the battery level and respond to battery-low warnings.

Securing Your Computer

Computer Security with Passwords

Explains how to set Supervisor, User, and Password on Boot to protect the computer from unauthorized access.

Entering Passwords and Login Attempts

How to enter BIOS and user passwords, and what happens after incorrect attempts.

Frequently Asked Questions

Common Computer Issues and Solutions

Addresses common problems like computer not starting, blank screen, and no audio.

Audio and App Installation Issues

Resolving no audio problems and troubleshooting Windows Store app installation issues.

Requesting Service and Support

Information on requesting service, international travelers warranty, and preparing for support calls.

Windows 8 User Tips and Navigation

Hints for using Windows 8, including Start screen, tiles, charms, and app management.

Troubleshooting

System Problem Diagnosis

Provides guidance on identifying and resolving common system problems and error messages.

Recovery

Creating Recovery Backups

Steps to create a factory default backup and a drivers and applications backup on USB or DVD.

Recovering Your System

Methods to recover the system by reinstalling drivers/apps, returning to a snapshot, or resetting to factory condition.

Recovery Using System DVDs

Instructions for recovering the computer to factory conditions using system recovery DVDs.

Customized Restore Options

Details Restore Factory Settings and Customized Restore to refresh or reset the PC while retaining data.

BIOS Utility

BIOS Configuration and Settings

Explains how to enter the BIOS utility, set the boot sequence, and configure passwords.

Regulations and Safety Notices

Regulatory Compliance and Safety Information

Covers FCC statements, Canadian ICES, LCD pixel statements, and RF device notices.

Wireless Operation Channels and Restrictions

Details wireless operation channels for different regions and restrictions in France.

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