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IMPORTANT
For technical help, you must contact the Customer Service center in the country where you bought the
scanner. For more information, see For customer service on page 89. Calls must be made from within
that country.
If you think there is a problem with your scanner, check the chart below and follow the suggestions.
Most problems can be easily resolved by yourself. If you need additional help, go to the Brother Solutions
Center at http://solutions.brother.com/
for more FAQs and troubleshooting tips.
Using non-Brother supplies may affect scan quality, hardware performance and product reliability.
Error messages and Error codes
Error messages
Troubleshooting 13
Error message Cause Action
Driver busy The scanning application in use
crashed or the scanner driver is
locked with administrator rights.
Press and hold the Power button to
turn off the scanner, and press the
Power button to turn on it. Then
launch the application again.
A document is jammed. Please open
the top cover and remove the
jammed paper by pulling it forward,
then try again.
A document is jammed. Open the top cover and remove the
document by pulling it forward, then
close the top cover.
The cover of the manual document
feeder is open.
Your scanner’s top cover is open
when scanning starts.
Close the top cover and start scan-
ning again.
No paper in the manual document
feeder
No document is set in the feeder slot. Set your document in the feeder slot
and start scanning again.
Cannot find the scanner. Your scanner is not connected to
your computer.
Confirm that the Micro USB Cable
connecting the scanner to the com-
puter is properly connected.
Your scanner is not turned on. Press the Power button to turn on
the scanner.
Operation system return error Your Operating System cannot rec-
ognize your scanner.
Confirm that the Micro USB Cable
connecting the scanner to the
computer is properly connected.
Restart the computer.
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General
Weight and Dimensions
