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Brother DS-820W User Manual

Brother DS-820W
99 pages
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Appendix B
89
B
For customer service
If you have comments or suggestions, please write us at:
Service center (USA only)
Visit http://www.brother-usa.com/service/
.
In USA: 1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (fax)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-
276-8437).
In Canada: 1-877-BROTHER
(514) 685-4898 (fax)
For the location of a Brother authorized service center, call 1-877-BROTHER.
In USA: Printer Customer Support
Brother International Corporation
7905 North Brother Boulevard
Bartlett, TN 38133
In Canada: Brother International Corporation (Canada), Ltd.
- Marketing Dept.
1, Rue Hotel de Ville Dollard-des-Ormeaux, PQ, Canada H9B 3H6
Internet addresses
Brother Global Web Site: http://www.brother.com/
For Frequently Asked Questions (FAQs), Product Support and Technical Questions, Driver Updates and Utilities, and
User’s Guides: http://solutions.brother.com/
For Brother Accessories & Supplies:
In USA: http://www.brothermall.com/
In Canada: http://www.brother.ca/

Table of Contents

Question and Answer IconNeed help?

Do you have a question about the Brother DS-820W and is the answer not in the manual?

Brother DS-820W Specifications

General IconGeneral
Color scanningYes
Duplex scanningNo
Grayscale levels256
Input color depth48 bit
Maximum scan size216 x 812.8 mm
Output color depth24 bit
Enhanced scan resolution1200 x 1200 DPI
Optical scanning resolution600 x 600 DPI
DisplayLCD
Scanner typeSheet-fed scanner
Product colorWhite
Scan toE-mail, File, FTP, Image, Memory Card, OCR
Sensor typeCIS
Scan driversTWAIN, WIA
Scan file formatsBMP, JPG, PDF, PNG, TIFF
Scanning noise level50 dB
Daily duty cycle (max)- pages
Compatible memory cardsSD, SDHC
Standard input capacity1 sheets
ISO A-series sizes (A0...A9)A4, A5, A6, A7, A8
ISO B-series sizes (B0...B9)B5, B6, B7, B8
Scanning media types supportedBusiness Card, Plain paper
Maximum ISO A-series paper sizeA4
USB version2.0
Standard interfacesUSB 1.1, USB 2.0, Wireless LAN
Mac operating systems supportedMac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Windows operating systems supportedWindows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Battery typeBuilt-in battery
Input voltage5 V
Power supply typeUSB
Power consumption (off)0.05 W
Power consumption (typical)2.5 W
Package depth254 mm
Package width354 mm
Package height70 mm
Package weight1180 g
Scan media weight60 - 105 g/m²
Custom media width55 - 215.9 mm
Custom media length90 - 812.8 mm
Weight and Dimensions IconWeight and Dimensions
Depth53 mm
Width308 mm
Height41 mm
Weight440 g

Summary

Scan Preparation

Loading a Document

Instructions for inserting documents into the scanner feeder.

Loading the Carrier Sheet

Steps for correctly loading documents into the carrier sheet.

Scan Using the Control Panel

Scanning in SD Mode

How to scan documents using the scanner's control panel in SD mode.

Scan Using Your Computer

Installing Scanner Driver and Software

Guide to installing necessary software for computer scanning.

Windows® Driver and Software Installation

Steps to install drivers and software on Windows.

Macintosh Driver and Software Installation

Steps to install drivers and software on Macintosh.

Using DSmobileCapture (Windows®)

Step-by-step guide for using DSmobileCapture on Windows.

Using Button Manager V2 (Windows®)

Guide to launching and using Button Manager V2.

Using DSmobileCapture (Macintosh)

Step-by-step guide for using DSmobileCapture on Macintosh.

Wi-Fi® Connection

Connecting in Access Point (AP) Mode

Guide to connecting the scanner to a wireless network.

Enabling Wireless Access Mode (Computer)

How to enable Wi-Fi access mode for computers.

Enabling Wireless Access Mode (Mobile)

How to enable Wi-Fi access for mobile devices.

Configure Wireless Access Mode for BOL Services

Scan to Cloud Server via Access Point (BOL Mode)

Configuring BOL Account for Cloud Scan

Steps to configure the BOL account for cloud scanning.

Access Scanned Images on SD Card

Using a Web Browser

How to access scanned images via a web browser.

Accessing via USB Connection

How to access SD card contents via USB.

Changing Settings Using Your Browser

Configuring Wi-Fi in AP Mode

How to configure Wi-Fi settings via the browser.

Scanner Calibration

Calibration via Control Panel

Steps to calibrate the scanner using its control panel.

Calibration via Software (Windows®)

Steps to calibrate using DSmobileCapture software on Windows.

Calibration via Software (Macintosh)

Steps to calibrate using DSmobileCapture software on Macintosh.

Scanner Maintenance

Troubleshooting

Error Messages and Codes

Lists error messages and their causes and recommended actions.

Specific Error Codes

Lists specific error codes, their causes, and how to restore.

Scanning Difficulties

Common scanning problems and their suggested solutions.

Document Handling Issues

Solutions for issues related to document handling and quality.

Image Quality Issues

Solutions for issues like bleed-through, skewed images, and color problems.

Software Installation Problems

Resolving problems during scanner driver installation.

Network Difficulties

Solutions for problems connecting to the scanner's network.

Wi-Fi Indicator Problems

Troubleshooting Wi-Fi indicator status and network connection problems.

Software Difficulties

Troubleshooting steps for software-related scanning issues.

Appendix B

Contacting Brother Support

Information on how to contact Brother for support and service.

Customer Service Information

Provides contact numbers and addresses for customer service in USA and Canada.

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