en 13
Your garage door opener is programmed with self-diagnostic capabilities�
The UP and DOWN arrows on the garage opener ash the diagnostic codes.
DIAGNOSTIC CODE SYMPTOM SOLUTION
Up Arrow
Flash(es)
Down Arrow
Flash(es)
1 1 The garage door opener will not
close and the light bulbs ash.
Safety sensors are not installed, connected or wires may be cut� Inspect sensor
wiresfor a disconnected or cut wire�
1 2 The garage door opener will not
close and the light bulbs ash.
There is a short or reversed wire for the safety sensors� Inspect safety sensor wire
at all staple points and connection points and replace wire or correct as needed�
1 3 The door control will not function� The wires for the door control are shorted or the door control is faulty� Inspect
safety sensor wire at all staple points and connection points and replace wire or
correct as needed�
1 4 The garage door opener will not
close and the light�
Safety sensors are misaligned or were momentarily obstructed� Realign both sen-
sors to ensure both LEDs are steady and not ickering. Make sure nothing is han-
ging or mounted on the door that would interrupt the sensors path while closing�
1 5 Door moves 6-8“ stops or reverses� Manually open and close the door� Check for binding or obstructions, such as a
broken spring or door lock, correct as needed� Check wiring connections at travel
module and at the logic board� Replace travel module if necessary�
1 5 No movement, only a single click Manually open and close the door� Check for binding or obstructions, such as a
broken spring or door lock, correct as needed� Replace logic board if necessary�
1 5 Opener hums for 1-2 seconds no
movement�
Manually open and close the door� Check for binding or obstructions, such as a
broken spring or door lock, correct as needed� Replace motor if necessary�
1 6 Door coast after it has come to a
complete stop
Program travel to coasting position or have door balanced by a trained technician�
2 1-5 No movement or sound� Replace logic board�
4 1-4 Door is moving stops and or reverses� Manually open and close the door� Check for binding or obstructions, such as a
broken spring or door lock, correct as needed� If the door is binding or sticking
contact a trained door systems technician� If door is not binding or sticking attempt
to reprogram travel (refer to page 24 )�
5 1 Terminal 1+2 for wall control is shortened
longer than 4 seconds�
Check wiring for push button if button is stuck and activated permanently� Remove
wiring from terminal 1+2 on operator as test� Do not run push button wires next to
high voltage wiring or in same conduit�
37 Diagnostic Chart
38 Intended area of use
The drive must not be used in potentially explosive areas, in extremely
salty air or in an aggressive atmosphere� The door must not be part
of a re protection system, an escape route or an emergency exit that
automatically closes the gate in the event of a re. Local building regu-
lations must be observed� In the event of damage caused by other and
non-intended use, the manufacturer‘s warranty expires due to use with
defective parts, unauthorized changes to the drive, modications to the
drive and its components�
40 Storage & Disassembly
The drive must be stored as follows:
- in closed and dry and closed rooms, protected from moisture
- Storage temperature from –25 °C to +65 °C
- Secured against falling over and allow unhindered passage
When decommissioning or dismantling, the drive and its accessories
must be disconnected from any power supply�
1� Pull the main plug out of the socket and then check that there is no
voltage�
2� Disassembly is in reverse order to assembly�
39 Service parts / Warranty
Your statutory rights are not aected by this manufacturer‘s warranty.
Please see www�chamberlain�eu for terms of warranty�
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