Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-15555985) - 2022 - CRC - 8/20/21
398 Customer Information
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 398
Customer Assistance Offices . . . . . . . . . . . 399
Online Owner Center . . . . . . . . . . . . . . . . . . 399
Roadside Assistance Program . . . . . . . . . 400
Radio Frequency Statement . . . . . . . . . . . 402
Reporting Safety Defects
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 403
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 403
Event Data Recorders . . . . . . . . . . . . . . . . . 403
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
Infotainment System . . . . . . . . . . . . . . . . . 404
Customer Information
Customer Satisfaction Procedure
Extended Warranty
Did you get the Warranty Extension Plan?
This plan is recommended by General
Motors to supplement the warranty included
with the new vehicle purchase.
See your dealer for details.
Customer Assistance Procedure
Owner satisfaction and goodwill are very
important to your dealer and General
Motors.
Normally, any problem with the transaction,
sale, or usage of the vehicle must be
handled by your dealer sales or service
departments. However, we recognize that
despite the good intentions of all parties
involved, sometimes a misunderstanding
may occur.
If you have a problem that has not been
satisfactorily handled through the normal
means, we suggest the following steps:
STEP ONE
Explain your case to your dealer service
agent, service manager, dealer sales agent,
or sales manager, depending on your case.
Make sure that they have all necessary
information. They are interested in your
continual satisfaction.
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