Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-15555985) - 2022 - CRC - 8/20/21
Customer Information 399
STEP TWO
If you are not satisfied, please contact the
general manager or your dealership owner
to ask for their help. If they are not able to
resolve your case, ask them to contact the
right people at General Motors for support,
if needed.
STEP THREE
If your case is not resolved in a reasonable
amount of time by your dealer, please call
the General Motors Customer Assistance
Center (CAC) and provide the following
information:
.
Name
.
Address
.
Phone number
.
Model year
.
Brand
.
Vehicle Identification Number (VIN)
.
Mileage
.
Delivery date
.
Description of the problem
.
Dealership name
.
Dealership address
See Customer Assistance Offices 0 399.
Customer Assistance Offices
To contact the Customer Assistance
Center (CAC), use the phone numbers listed
in this section. Customer assistance is
available Monday through Friday, 08:00 to
20:00 hours, and Saturdays from 09:00 to
15:00 hours.
All e-mail inquiries to the Customer
Assistance Center (CAC) should be sent to:
asistencia.gmmexico@gm.com.
For assistance in English:
mx_gm_customerassistance @gm.com.
Mexico
800-466-0811
800-508-0000
United States
1-800-222-1020
Canada
1-800-268-6800
Nicaragua
00-1800-226-0510
Other Central American and Caribbean
Countries
52-555-901-2369
Online Owner Center
Online Owner Experience
my.chevrolet.com.mx
The Owner Center is not available for any of
the countries in the Central American and
Caribbean region.
The Chevrolet online owner experience
allows interaction with Chevrolet and keeps
important vehicle-specific information in one
place.
Membership Benefits
E : Download owner’s manuals and view
vehicle-specific how-to videos.
G : View maintenance schedules, alerts, and
Vehicle Diagnostic Information. Schedule
service appointments.
I : View and print self-recorded service
records.
D : Select a preferred dealer and view
locations, maps, phone numbers, and hours.
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