Basic Call Handling
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.01 (SCCP and SIP) 17
Viewing Multiple Calls
Understanding how multiple calls are displayed on your phone can help you organize your
call-handling efforts.
Your phone displays calls as follows for the highlighted line:
• Calls with the highest precedence and longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and calls on hold are grouped last.
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to... Then...
Transfer a call without
talking to the transfer
recipient
1. From an active call, press Transfer.
2. Enter the target number.
3. Press Transfer again to complete the transfer or EndCall to cancel.
Note
If your phone supports on-hook transfer, you can alternately
complete the transfer by hanging up.
Talk to the transfer
recipient before transferring
a call (consult transfer)
1. From an active call, press Transfer.
2. Enter the target number.
3. Wait for the transfer recipient to answer.
4. Press Transfer again to complete the transfer or EndCall to cancel.
Note
If your phone supports on-hook transfer, you can alternately
complete the transfer by hanging up.
Transfer two current calls
to each other
(direct transfer) without
staying on the line (SCCP
phones only)
1. Scroll to highlight any call on the line.
2. Press Select.
3. Repeat this process for the second call.
4. With one of the selected calls highlighted, press DirTrfr. (To
display DirTrfr, you might need to press more.)
The two calls connect to each other and drop you from the call.
Note
If you want to stay on the line with the callers, use Join instead.
Redirect a call to a voice
messaging system
Press iDivert. For more information, see Sending a Call to a Voice
Messaging System, page 18.
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