25
GB
15 Trouble-shooting and service
Repairs must only be carried out
by authorised professionals.
If a fault in your appliance cannot
be rectified with the aid of this
table, please contact the Central
Customer Service Department at
CLAGE.
Please have the details of
the typeplate at hand.
CLAGE GmbH
Central Customer Service
Pirolweg 1–5
21337 Lüneburg
Tel.: (+49)4131 89 01-40
Fax: (+49)4131 89 01-41
E-Mail: service@clage.de
These guarantee terms shall be governed solely after purchase and use of our appliances in the Federal Republic of Germany.
Abroad, the corresponding guarantee terms are based on the contractual General Terms of Sale and Delivery resp. on the
statutory terms of guarantee of each country. Statutory warranty rights (after performance, rescission, liability and reduction)
are not affected by this guarantee. This guarantee statement shall be considered as voluntary from the manufacturer.
From the date of purchase, CLAGE grants a 24 months' Guarantee period for your privately used hot water appliance and
12 months for commercial use on condition that the Certificate of guarantee delivered with the unit is duly completed, stamped
and dated by the dealer.The latter shall be presented together with the purchase document when claiming under guarantee.
We recommend that the guarantee certificate card be sent to CLAGE Lueneburg for registration after installation of the unit.
The guarantee does not cover damage or malfunctions due to the build-up of scale, frost, chemicals or electromechanical process,
from incorrect use, incorrect installation, dirt in the inlet and outlet pipes, non-compliance with the operating instructions or
unauthorised modification of the heater. Furthermore, the guarantee shall not cover any normal abrasion of the appliance.
In the event of a damage/claim, we are to be informed in writing within 14 days after recognition of the fault. After receipt, we
check if a legitimate guarantee claim is justified. If notice of defects has been given in good time and is justified, CLAGE shall
decide how the damage/claim is to be rectified, either by an authorised after-sales partner or by CLAGE central customer service.
16 Guarantee terms
Your instantaneous water heater DSX was manufactured conscientiously and checked
several times before delivery. Should malfunctions nevertheless occur, it is usually
only due to a bagatelle. First attempt to switch the house fuses off and on again in
order to reset the electronics. Next, try to remedy the problem with reference to the
following table. In doing so, you will avoid unnecessary expense of customer service
assistance.
Problem Cause Solution
Water stays cold, Master fuse tripped Renew or activate fuse
digital display does
not light up
Display shows error Control system has Switch fuse off and on.
symbol “screwdriver” switched off If symbol “screwdriver”
is still indicated contact
customer service
Flow rate of hot water Outlet fitting dirty Clean shower head,
too weak or calcified perlator or sieves
Fine filter dirty Let clean fine filter
or calcified by customer service
Selected temperature Water flow rate (Re)activate
is not reached too high motor-driven valve
Cold water has Tap hot water only;
been added via set temperature,
the tap check outlet temperature
LCD-display: Inlet temperature Reduce inlet
“inlet temp too high” exceeding nominal temperature
temperature
No response upon Hood is not Refit the hood properly
key press fitted properly
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