16
COMMUNICATIONS TROUBLESHOOTING CHART
LED
LED
Status
Indication Possible Causes Corrective Action(s) Notes & Cautions
Off
None
None
None
None
1 Flash
Communications
Failure
Communications
Failure
Depress Learn Button
Verify wiring connection
Depress once quickly for
a power-up reset
Depress and hold for 5
seconds for an out-of-box
reset
2
Flashes
Out-of-box reset
Control power up
Learn button
depressed
None
None
Off
No power
Communications
error
No power to
cased coil
Open fuse
Communications
error
Check fuses and circuit
breakers; replace/reset
Replace blown fuse
Check for shorts in low
voltage wiring in
cased coil/system
Reset network by
depressing learn button
Check data 1/data2
voltages
Typically the data 1 line
is approximately 2.8 VDC
and the data 2 transmission
line is approximately 2.2.VDC.
The voltage difference
between data 1 and data 2
must be 0.6 VDC.
Turn power OFF prior to
repair
1 Steady
Flash
No network
found
Broken/ disconnected
data wire(s)
Cased coil is
installed as a non-
communicating/
traditional system
Check communications
wiring (data 1/data 2
wires)
Check wire connections at
terminal block
Verify cased coil
installation type (non-
communicating/
traditional or
communicating)
Check data 1/data 2
voltages
Turn power OFF prior to
repair
Verify wires at terminal
blocks are securely twisted
together prior to inserting
into terminal block
Verify data 1 and data 2
voltages as described
above
Rapid
Flashing
Normal network
traffic
Control is "talking"
on network as
expected
None
None
On Solid
Data 1/Data 2
miss-wire
Data 1/data 2 wires
reversed at cased
coil, thermostat,
or ComfortNet
TM
compatible outdoor
unit
Short between data
1/data 2 wires
Short between data 1
or data 2 wires and R
(24VAC) or C (24VAC
common)
Check communications
wiring (data 1/data 2
wires)
Check wire connections at
terminal block
Check data 1/data 2
voltages
Turn power OFF prior to
repair
Verify wires at terminal
blocks are securely twisted
together prior to inserting
into terminal block
Verify data 1 and data 2
voltages as described
above
Red
Communications
LED
Green
Receive
LED