Getting Help 125
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the questions most
frequently asked by Dell customers about their portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to
your questions. For the telephone number to call for your region, see "Contacting Dell" on
page 126.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to
support.dell.com
,
or you can call the automated order-status service. A recording prompts you for the information
needed to locate and report on your order. For the telephone number to call for your region, see
"Contacting Dell" on page 126.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For
the telephone number to call for your region, see "Contacting Dell" on page 126.
Product Information
If you need information about additional products available from Dell, or if you would like to place
an order, visit the Dell website at
www.dell.com
. For the telephone number to call for your region or
to speak to a sales specialist, see "Contacting Dell" on page 126.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and
prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on page 126.
2
Include a copy of the invoice and a letter describing the reason for the return.
3
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 154),
indicating the tests that you have run and any error messages reported by the Dell Diagnostics
(see "Dell Diagnostics" on page 69).
4
Include any accessories that belong with the item(s) being returned (power cables, software
floppy disks, guides, and so on) if the return is for credit.
5
Pack the equipment to be returned in the original (or equivalent) packing materials.
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