Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 16. Self-help resources
Self-help resources Resource location
Information about Dell products and services www.dell.com
Dell Help and Support app
Accessing help In Windows search, type Help and Support, and press
Enter.
Online help for operating system www.dell.com/support/windows
Troubleshooting information, user manuals, set up
instructions, product specifications, technical help blogs,
drivers, software updates, and so on.
www.dell.com/support
Dell knowledge base articles for various computer concerns
1. Go to www.dell.com/support.
2. Type the subject or keyword in the Search box.
3. Click Search to retrieve the related articles.
Learn and know the following information about your product:
● Product specifications
● Operating system
● Setting up and using your product
● Data backup
● Troubleshooting and diagnostics
● Factory and system restore
● BIOS information
See Me and My Dell at www.dell.com/support/manuals.
To locate the Me and My Dell relevant to your product,
identify your product through one of the following:
● Select Detect Product.
● Locate your product through the drop-down menu under
View Products.
● Enter the Service Tag number or Product ID in the
search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may not be available in your country.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,
packing slip, bill, or Dell product catalog.
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