Getting Help 137
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to
support.dell.com
,
or you
can call the automated order-status service. A recording prompts you for the information needed to locate
and report on your order. For the telephone number to call for your region, see "Contacting Dell" on
page 139.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell
for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to
call for your region, see "Contacting Dell" on page 139.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order,
visit the Dell website at
www.dell.com
. For the telephone number to call for your region or to speak to a sales
specialist, see "Contacting Dell" on page 139.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on
the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on page 139.
2
Include a copy of the invoice and a letter describing the reason for the return.
3
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 139), indicating the
tests that you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics"
on page 69.
4
Include any accessories that belong with the item(s) being returned (power cables, software floppy
disks, guides, and so on) if the return is for credit.
5
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned,
and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not
accepted.
Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and
returned to you.
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