Dell Precision M4300 User Manual

80 Troubleshooting
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you perform the various
checks.
NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you
attach an external keyboard, the integrated keyboard remains fully functional.
External keyboard problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
C
HECK THE KEYBOARD CABLE — Shut down the computer. Disconnect the keyboard cable and check it for
damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
CHECK THE EXTERNAL KEYBOARD —
1 Shut down the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3 From the Windows desktop, click Start → All Programs → Accessories → Notepad .
4 Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED KEYBOARD —
1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click Start → All Programs → Accessories → Notepad .
5 Type some characters on the internal keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell (see "Contacting Dell" on page 139).
RUN THE KEYBOARD DIAGNOSTICS TESTS — Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics
(see "Dell Diagnostics" on page 69). If the tests indicate a defective external keyboard, contact Dell (see
"Contacting
Dell" on page 139 ).
Unexpected characters
DISABLE THE NUMERIC KEYPAD — Press <Num Lk> to disable the numeric keypad if numbers are displayed
instead of letters. Verify that the numbers lock light is not lit.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide
.

Dell Precision M4300 Specifications

General

Brand	Dell
Model	Precision M4300
Category	Laptop
Language	English