Lockups and Software Problems
If a program stops responding — End the
program:
Press <Ctrl><Shift><Esc> simultaneously.1�
Click the 2� Applications tab on the top.
Select the program that is no longer 3�
responding
Click 4� End Task.
If the computer stops responding —
NOTICE: You might lose data if you are
unable to perform an operating system
shutdown.
Turn the computer off. If you are unable to get a
response by pressing a key on your keyboard or
moving your mouse, press and hold the power
button until the computer turns off. Then turn
your computer back on.
If a solid blue screen appears — Write down
any error message for future reference. Turn
the computer off. If you are unable to get a
response by pressing a key on your keyboard or
moving your pointer or mouse, press and hold
the power button until the computer turns off.
Then turn your computer back on.
If you have other software problems —
Always keep backup copies of your •
important data.
Use a virus-scanning program to check your •
computer.
Save and close any open files or programs •
and shut down your computer through the
Start menu.
Check the software documentation or •
contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible –
with the operating system installed on
your computer.
Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.
Ensure that the program is installed and –
configured properly.
If necessary, uninstall and then reinstall –
the program.
To Next Page
Loading...
Need help?
General