Technical Support and Customer
Service
Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff uses computer-based diagnostics
to provide fast, accurate answers.
To contact Dell’s support service, see “Before
You Call” on page 39 and then see the contact
information for your region or go to support�dell�
com.
DellConnect
™
DellConnect is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem and
repair it all under your supervision. For more
information, go to support�dell�com and click
DellConnect.
Online Services
You can learn about Dell products and services
on the following websites:
www�dell�com•
www�dell�com/ap• (Asian/Pacific countries
only)
www�dell�com/jp• (Japan only)
www�euro�dell�com• (Europe only)
www�dell�com/la• (Latin American and
Caribbean countries)
www�dell�ca• (Canada only)
You can access Dell Support through the
following websites and e-mail addresses:
Dell Support websites
support�dell�com•
support�jp�dell�com• (Japan only)
support�euro�dell�com• (Europe only)
Dell Support e-mail addresses
mobile_support@us�dell�com•
support@us�dell�com•
la-techsupport@dell�com• (Latin America and
Caribbean countries only)
apsupport@dell�com• (Asian/Pacific
countries only)
Dell Marketing and Sales e-mail addresses
apmarketing@dell�com• (Asian/Pacific
countries only)
sales_canada@dell�com• (Canada only)
Anonymous file transfer protocol (FTP)
ftp�dell�com•
Log in as user: anonymous, and use your
e-mail address as your password.
AutoTech Service
Dell’s automated support service–AutoTech–
provides recorded answers to the questions
most frequently asked by Dell customers about
their portable and desktop computers.
When you call AutoTech, use your touch-tone
telephone to select the subjects that correspond
to your questions. For instructions on accessing
the telephone number to call your region, see
“Contacting Dell” on page 40.
Automated Order-Status Service
To check on the status of any Dell products that
you have ordered, you can go to support�dell�
com, or you can call the automated order-
status service. A recording prompts you for the
information needed to locate and report on your
order. For the telephone number to call your
region, see “Contacting Dell” on page 40 for
problems with your order.
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call. For
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