Troubleshooting 59
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software
documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, CDS , OR DVDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
I
F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
• See the software documentation for minimum memory requirements. If necessary, install additional memory (see
"Installing Memory" on page 92).
• Reseat the memory modules (see "Memory" on page 90) to ensure that your computer is successfully communicating
with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 72).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see "Memory" on page 90) to ensure that your computer is successfully communicating
with the memory.
• Ensure that you are following the memory installation guidelines (see "Installing Memory" on page 92).
• Ensure that the memory you are using is supported by your computer. For more information about the type of
memory supported by your computer, see "Memory" on page 163.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 72).
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