• Make sure your product is selected as the printer in your printing program.
• You may need to refill the ink. Visually check the ink levels.
Parent topic: Solving Page Layout and Content Problems
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Related tasks
Selecting Basic Print Settings - Windows
Selecting Extended Settings - Windows
Selecting Basic Print Settings - OS X
Selecting Printing Preferences - OS X
Incorrect Margins on Printout
If your printed page has incorrect margins, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• Make sure you selected the correct margins for your paper size in your printing program.
• Make sure your paper is positioned correctly for feeding into the printer.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Loading Paper in the Sheet Feeder
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - OS X
Selecting Page Setup Settings - OS X
Incorrect Characters Print
If incorrect characters appear in your prints, try these solutions before reprinting:
• Make sure any cables are securely connected at both ends.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• If your product is connected to a USB hub, connect it directly to your computer instead.
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