Dots are missing in printed characters or graphics
A line of dots is missing in the printout.
Cause What to do
The print head is damaged. Stop printing and contact your dealer to have the print head
replaced.
Dots are missing in random positions.
Cause What to do
Either there is too much slack in the ribbon or
the ribbon has come loose.
Reinstall the ribbon cartridge as described in Replacing the
Ribbon Cartridge.
Printed characters are not what you expected
The typestyles or characters you sent with your software did not print.
Cause What to do
The software may not be properly configured. Check that the software is correctly configured for your printer.
The font selected on the control panel does not print.
Cause What to do
Your software may be overriding your control
panel setting.
Check the font setting in your application software.
The print position is not what you expected
Printing starts too high or too low on the page, or the bottom part of one page is printed at the top of
the next page.
Cause What to do
Your application software settings may be
incorrect.
Check the margin or top-of-form position setting in your
application software.
Page length does not match the length of the paper.
Cause What to do
The page length setting in your application may
be incorrect.
Check the page length set by your application software and
adjust it if necessary.
The printer’s page length setting for the tractor
may not match the size of the continuous paper
you are using.
Check Page length for tractor of the printer’s default settings.
See About Your Printer’s Default Settings.
Regular gaps occur in the printout.
Cause What to do
One-inch skip-over-perforation may be set. Set Skip over perforation to Off in the Default Setting mode.
See About Your Printer’s Default Settings.
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Paper handling
Single sheets do not feed properly