Franke Kaffeemaschinen AG Troubleshooting | 12
User manual SB1200 FM CM 83
Error message/problem Possible cause Measure
No milk or just milk foam Suction hose/milk line has a leak Check the position of the spout insert and, if
necessary, clean it. SU05 cooling unit: Check
the O-ring on the suction hose coupling.
Check the suction hose and, if necessary, re-
place it
Milk is not flowing correctly
out of the milk spout
The milk spout was not installed cor-
rectly when it was last cleaned
Start the coffee machine cleaning process,
and install the milk spout as per the instruc-
tions on the touch screen. The milk spout is
also part of the servicing kit – see Care kit
Error message E79 Flow
meter error
Water flow disrupted Check the water tank/mains water connec-
tion coupling
If the error message appears while a product
is being dispensed, the brewing module
strainer is probably blocked
– Increase the grind coarseness and/or re-
duce the grinding quantity
– Remove the brewing module and rinse it
out
– Start the coffee machine cleaning
process
Touch screen not respond-
ing correctly
Machine software overloaded There are two different troubleshooting meth-
ods:
– Method 1: Press and hold the red button
on the right-hand side of the operator
panel for 10seconds to restart
– Method 2: Disconnect the coffee ma-
chine from the power grid. Wait 1minute
before reconnecting the coffee machine
to the power grid. Briefly press the red
button on the right-hand side of the op-
erator panel to switch it on
12.3 Tips for good coffee drinks
NOTICE
Poor drink quality
The oil from the coffee beans is deposited on the inside of the bean hopper as a thin film of oil. This deposited oil
ages quickly and impairs the taste of the drinks produced.
a) Remove the oil film from the inside of the bean hopper on a daily basis.
b) To do this, use a dry cloth or a cloth moistened only with water.
c) Do not use any cleaners, as these alter the taste of the coffee.
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