12 | Troubleshooting Franke Kaffeemaschinen AG
84 User manual SB1200 FM CM
The aromas of the coffee beans evaporate in the bean hopper as a result of heat and air exchange. The quality will
have already deteriorated after 3 hours.
a) Coffee beans should not be moist.
b) Seal any open coffee bean packs in an airtight manner.
c) Do not store coffee beans in a refrigerator or freezer.
d) Only fill the coffee beans into the bean hopper that you will need for the next 3 hours.
12.4 Help with problems concerning product quality
Problem Possible causes Possible remedy
Coffee tastes stale Grind too coarse Select a finer grind Setting the grind coarse-
ness
Too little coffee Increase the amount of coffee Setting drinks
Temperature too low Increase the temperature Setting drinks
Coffee is old Use fresh coffee
Bean hopper not locked correctly Check the bean hopper locking mechanism
Filling beans
Coffee tastes strange Poor grind Contact customer service
Minimal coffee usage Pour a small amount of coffee beans into the
bean hopper
Spoiled coffee beans Replace coffee beans
Cleaner residue Rinse the machine
Dirty cup Check the dishwasher
Poor water quality (chlorine, hardness,
etc.)
Have the water quality checked
Water quality
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Coffee tastes bitter Temperature too high Lower the coffee temperature Setting drinks
Grind too fine Select a coarser grind Setting the grind
coarseness
Coffee quantity too low Increase the amount of coffee Setting drinks
Roast too dark Use lighter coffee roast
Coffee tastes sour Temperature too low Increase the coffee temperature Setting
drinks
Roast too light Use darker coffee roast
Grind too coarse Select a finer grind Setting the grind coarse-
ness
Consistency of powder
products
Viscous Use less powder, use more water
Watery Use more powder, use less water
Powder clumping or moist Clean and dry powder system
Taste of powder products Too sweet Use less powder, use more water
Not sweet enough Use more powder, use less water
Strange taste Clean powder system
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