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Troubleshooting and tips
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Take note of the safety hints in the "Important notes" chapter, when you connect or
disconnect cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also make a note of any
error messages displayed.
► Switch the notebook off.
► Contact your sales outlet or our customer service centre.
Restoring operating system
Using the ”Windows Recovery CD" and the ”Drivers & Utilities CD", you can restore the operating
system of your notebook.
All hard disk contents are deleted during operating system restoration. After this, operating system,
drivers and software utilities will be reinstalled. For this reason you should try to save important data
to a backup medium before you restore the hard disk contents.
► Insert the "Windows Recovery CD" into the optical drive.
► Switch the notebook on.
► Follow the instructions on the screen.
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Detailed PC knowledge is required for manual partitioning.
You must then reinstall all the drivers. Use the "Drivers & Utilities" CD provided.
The notebook's date or time is incorrect
► Set the time and/or date in the Main menu.
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If the date and time are repeatedly incorrect when you switch on the notebook, the buffer
battery that supplies the internal clock is dead.
Connect the notebook via its power adapter to a grounded mains outlet or install a fresh
battery. The buffer battery will take approximately two days to complete its recharge. If the
problem persists, contact your sales office or our hotline/help desk.
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