Troubleshooting and tips
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The notebook stops working
The notebook is in Standby or Suspend mode
► Exit the Standby mode or the Suspend mode (switch on the notebook).
An application programme has caused the malfunction
► Close the application programme or restart the notebook by switching it on/off or with a warm
boot.
The battery is dead
► Charge the battery.
or
► Install a charged battery.
or
► Connect the power adapter to the notebook.
The mouse does not work
Mouse driver is not loaded
► Check whether the correct mouse driver is properly installed and is present before the
application programme is started.
Detailed information can be found in the User Guides for the mouse, the application
programme or the operating system.
Mouse is not connected
► Switch the notebook off.
► Check whether the mouse cable is correctly connected to the notebook.
If you use an adapter or extension lead with the mouse cable, check the connections.
► Switch the notebook on.
The printer does not print
► Make sure that the printer is switched on and is on-line (see the manuals supplied with the
printer).
► Check that the cable connecting the notebook and the printer is connected properly.
► Check that the correct printer driver is installed.
► Check in the BIOS Setup whether the Onboard Devices Configuration field is set correctly for the
port you are using.
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