Troubleshooting and tips
A26391-K147-Z120-1-7619 55
Extended memory failed at offset: xxxx Failing Bits: zzzz zzzz
When testing the extended memory an error has resulted at the address xxxx.
► Check whether the additional memory module has been inserted correctly.
If the error message appears repeatedly, please contact the place of purchase or our
hotline/help desk.
Failure Fixed Disk n
The settings of the hard disk drive are incorrect.
► Start the BIOS Setup (IDE Adapter 0 Master submenu) and select the correct settings.
Keyboard controller error
► Switch the notebook off with the ON/OFF switch.
► Wait 3 - 5 seconds and switch on the notebook again.
If the error message appears repeatedly, please contact the place of purchase or our
hotline/help desk.
Keyboard error
If you use an external keyboard:
► Check the connection and reboot the notebook.
If the error message appears repeatedly, please contact the place of purchase or our
hotline/help desk.
nn Stuck key
► Make sure that no key is pressed.
If the error message appears repeatedly, please contact the place of purchase or our
hotline/help desk.
Operating system not found
► Check in the BIOS Setup whether your hard disk has been set correctly.
► Make sure that the operating system is installed on the corresponding drive.
Press <F1> to resume, <F2> to SETUP.
This error message appears if an error occurs during the self-test before starting the operating
system.
► Press the F1 function key to start the operating system.
► Enter the BIOS Setup programme by pressing F2 .
Previous boot incomplete - Default configuration used
Due to an error during the previous system boot, default values were used for certain settings.
Check the BIOS Setup and the settings.
► Press the F1 function key when prompted to do so.
Real Time clock error
► Contact your sales outlet or our hotline/help desk.
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