Appendix/Index
165
By sharing screens of your terminal with DOCOMO, you can
receive technical support to make settings. (In Japanese only)
･
This service is not available when your docomo mini UIM
card is not inserted, during international roaming, or in
Airplane mode.
･
Smartphone Anshin Remote Support is a charged service
requiring subscription.
･
Some operations and settings are not supported.
･
For details of Smartphone Anshin Remote Support, refer to
NTT DOCOMO's website.
1
Call
スマートフォン遠隔サポートセンター
(Smartphone Remote Support center)
0120-783-360
Business hours: 9:00 a.m. to 8:00 p.m. (open all
year round)
2
From the Home screen,
→
[
遠隔サポート
(Remote support)]
･
For the first using, agree to "
ソフトウェア使用許諾書
(License Agreement)".
3
[
遠隔サポートの接続画面に進む
(Go to Remote
support connection screen)]
→
[
同意する
(Agree)]
4
Enter connection number notified by DOCOMO
5
Remote support starts when you are
connected
Reset the terminal to the default state. All installed
applications and saved data to the terminal, for the most part,
however, are deleted.
1
From the Home screen,
→
[Settings]
→
[Data
reset]
→
[Factory data reset]
→
[Reset tablet]
･
When Security unlock preference is set, authentication
is required.
2
[Erase everything]
A short while after the reset is completed, the terminal will
be restarted.
･
Do not turn off the terminal while resetting.
✔
INFORMATION
･
If the terminal is reset while Privacy mode is set, data saved
in the microSD card to which Privacy mode is set cannot be
accessed. Make sure to disable Privacy mode with the
microSD card attached before resetting.
→
P132
･
When the touch panel is not working properly, etc. after
resetting, turn the terminal OFF and ON.
Smartphone Anshin Remote
Support
Resetting the terminal
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