35
ENGLISH
AVR
Troubleshooting
Symptom Cause Solution
Unit does not function •NoACpower •EnsurethatthepowercordispluggedintoaliveAC
power outlet
•CheckiftheACoutletisswitch-controlled
Front-panel display lights, but there’s no sound or picture •Intermittentinputconnection
•Muteison
•Volumecontrolisturneddown
•Secureallinputandspeakerconnections
•PressMutebutton
•TurnupVolumecontrol
No sound from any speaker •Amplierisinprotectionmodeduetopossibleshort
circuit
•Amplierisinprotectionmodeduetointernal
problems
•CheckallspeakerwiresatspeakerandAVR
connections for crossed wires
•ContactyourlocalHarmanKardonservicecenter
No sound from center or surround speakers •Incorrectsurroundmode
•Programmaterialismonophonic
•Incorrectspeakerconguration
•Programmaterialisstereo
•Selectasurroundmodeotherthanstereo
•Monoprogramscontainnosurroundinformation
•Checkthespeakercongurationinthesetupmenu
•Thesurrounddecodermaynotcreatecenter-or
surround-channel information from nonencoded
programs
Unit does not respond to remote control commands •Weakbatteriesinremote
•Remotesensorisobscured
•Changebatteriesinremote
•EnsurethattheAVR’sfront-panelremotesensorisin
the line of sight of the remote
Intermittent buzzing in tuner •Localinterference •MovetheAVRorantennaawayfromcomputers,
fluorescent lights, motors or other electrical appliances
(AVR 1710/AVR 171 only): Surround-back speaker
settings cannot be accessed, and the test tone does not
play through the surround back speakers
•Multi-zoneoperationhasbeenselected/AssignedAMP
channels have been assigned to Zone 2
•UsetheSpeakerSetupmenutoreassigntheAssigned
AMP to the surround back left and right channels
Unable to activate remote control Programming mode •SourceSelectorbuttonisnotheldforatleast3
seconds
•BesuretoholdtheSourceSelectorbuttonforatleast
3 seconds
Remote buttons light, but AVR does not respond •RemoteisinZone2mode •PressZone2button(buttonwillnotilluminatewhen
remote is in Zone 1 control mode).
Unable to establish network connection •AVRnetworkprogrammingrequiresrebooting •CycletheAVRintotheOffmode,andthenturniton
again
Additional information on troubleshooting possible problems with your AVR and installation-related issues may be found in the list of “Frequently Asked Questions,” which is located
in the Product Support section of our Web site: www.harmankardon.com
Troubleshooting