CUSTOMER INFORMATION
Learn about information specific to you as a Honda customer and how to get
help.
Contact Us
Honda dealer personnel are trained professionals. They should be able to
answer all your questions. If you encounter a problem that your dealership does
not solve to your satisfaction, please discuss it with the dealership’s Service
Manager or General Manager. If you are dissatisfied with the decision made by
the dealership’s management, contact Honda Automobile Customer Service.
U.S. owners
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 100-5E-8A
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3023
Twitter:@HondaCustSvc
Canadian owners
Honda Canada, Inc.
Customer Relations
180 Honda Blvd.
Markham, ON L6C 0H9
Tel: (888) 946-6329
E-mail: honda_cr@ch.honda.com
In Puerto Rico and the U.S. Virgin Islands
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546
When you call or write, please be provide the following information:
• Vehicle Identification Number
• Date of purchase
• Odometer reading of your vehicle
• Your name, address, and telephone
number
• A detailed description of the
problem
• Name of the dealer who sold the
vehicle to you
CUSTOMER INFORMATION
196 |
Warranty Coverages
Below is a brief summary of the warranties covering your new vehicle.
New Vehicle Limited Warranty: Covers your new vehicle, except for the
emissions control system and accessories, against defects in materials and
workmanship.
Emissions Control Systems Defects Warranty and Emissions Performance
Warranty: Covers your vehicle’s emissions control systems. Time, mileage, and
coverage are conditional.
Seat Belt Limited Warranty: Covers seat belts that fail to function properly.
Rust Perforation Limited Warranty: Covers all exterior body panels that rust
through from the inside.
Accessory Limited Warranty: Covers Honda accessories.
Replacement Parts Limited Warranty: Covers all Honda replacement parts
against defects in materials and workmanship.
Replacement Battery Limited Warranty: Provides prorated coverage for a
replacement battery purchased from a Honda dealer.
Replacement Muffler Lifetime Limited Warranty: Covers a replacement muffler
for the duration of the ownership.
Restrictions and exclusions apply to all these warranties. See the Warranty
Information booklet or visit
owners.honda.com
(U.S.) or
honda.ca
(Canada) for
complete descriptions of each warranty, including time, mileage, and other
conditional limitations.
Your vehicle’s original tires are covered by their manufacturer. Tire warranty
information can be found at
owners.honda.com
(U.S.) or
honda.ca
(Canada).
EPA Contact Information
An owner may obtain further information concerning emission warranties or
report violations of the term of the emission warranties by contacting:
Director,
Light-Duty Vehicle Center,
U.S. Environmental Protection Agency,
Attn: Warranty Claim
2000 Traverwood Drive,
Ann Arbor, MI 48105
Email: complianceinfo@epa.gov
CUSTOMER INFORMATION
| 197
To Next Page
Loading...
Need help?
General
