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2009.01.10 E
Flat rate service time (FRT) means the standard time required to
service a product, which is listed in this manual to help the dealers
control the actual working process and calculate the service charge
by using it as a guide.
* Float time is set by multiplying the net service time by a given
coefficient.
FLAT RATE SERVICE TIME
Net service time
FRT setting system
Removal, Disassembly/reassembly, Installation
Diagnosis/troubleshooting (Electric system)
Completion inspection
Inspection, Measurement, Adjustment, Confirmation
Float time
Preparation
(Process check, Confirmation arrangement for
necessary tools)
Related work (Transfer of products)
Editorial style
The service items shown in the text are listed with the exchange
work time for the repair sales parts as the subject. Other
representative service items not using repair parts (removal/
installation, adjustment, inspection/measuring, and other work) are
listed collectively in the list in the preface, classified according to the
work.
FRT setting standard
• Decimal system (in unit of 0.1) is adopted to set FRT as it is
convenient to calculate the wage.
Example: (0.1) 6 minutes, (0.2) 12 minutes
[Labor cost per hour] x [FRT] = [Wage]
• FRT is set with a hand tool.
• Service items and FRT can be subject to change depending on
development of tools and service equipment and improvement in
service procedure.
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