HP Hardware Warranty
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• HP is not responsible for nor warrants your replacement parts or hardware product
against damage resulting from improper installation of replacement parts or repair of
your defective product by you or your designate. Therefore, HP recommends that only a
qualified computer repair professional install the replacement part or repair your
hardware product.
• You will be billed for any additional replacement parts required as a result of improper
installation of original replacement part by you or your designate.
• You will be billed for any defective part(s) not returned as requested by HP.
Obtaining Return for Repair Service
To obtain Return For Repair service, you must return your product to an HP Repair Center
or HP Authorized Support Provider within the product warranty period. Once the product
has been repaired, it will be returned free of charge to the address you designate.
Return For Repair service is subject to the following conditions:
• Running the HP diagnostic software provided with your product before returning your
product for repair service is recommended.
• You are required to return the complete product in an acceptable and repairable
condition.
• Return for Repair service is limited to the repair of hardware failures only.
• Returned product failures caused by non-HP products - whether internal or external to
the system processor unit - are subject to standard per-incident repair charges.
• If a hardware failure is not found, you will be billed for the service provided.
• You may be required to provide proof of the purchase date of your product before
warranty service will be provided.
Obtaining Product Return Service
For Product Return Service, you must contact HP or an HP Authorized Support Provider
within 30 days of the product purchase date.
• You may be required to justify the reason for returning the product.
• Youmayalsobeaskedforproofoftheproductpurchasedate.
• If the product cannot be repaired, you must return the defective product to the HP
Authorized Support Provider from whom you purchased your product in order to
exchange it for a non-defective product or to receive a refund.
• Unless otherwise stated or agreed upon in writing with HP, all hardware components
must be returned for refund with the entire central processor unit.
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