Other Services
99
Other Services
The table below summarizes the services and support available from HP or
authorized resellers.
Service Covers Period Covered Response Time Fee
When
Available
Purchase
From
HP
SupportPack
Parts and labor for HP
products.
Variable Variable Variable Within 90 days
of delivery.
HP Authorized
Reseller.
HP Support
Assistant
CD-ROM containing:
Product Manuals, Technical
Information and Product
features.
Released quarterly. N/A Annual
subscription.
Anytime. HP.
Electronic
Services
Technical information,
drivers, utilities, tools and
diagnostics.
Anytime. 24-hour access. No charge. Anytime. HP BBS,
WWW,
CompuServe,
America
Online.
Technical
Phone
Support
Basic assistance for system
setup, configuration,
start-up and hardware
diagnosis.
First year (3-years
for hardware failure
diagnosis).
Business hours. No charge. At time of
delivery.
HP.
Lifeline
Phone
Support
Basic assistance for system
setup, configuration and
start-up.
After first year. Business hours. Per- call fee,
no time limit.
Anytime after
first year.
HP.
HP Network
Phone-in
Support
Advanced remote technical
support for multi-vendor
networked environments.
Annual contract. Business hours:
24-hour/ 7-day
service also
available.
Annual fee, or
minimum fee
per incident.
Anytime. HP Authorized
Reseller.
Service
Contracts
Technical Support. Customer defined. As required. Annual fee, or
fee per
incident.
Anytime. Reseller.
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