Troubleshooting
Getting Started A–7
Is the Notebook Unresponsive?
If the notebook has stopped responding, try first to shut down
the
notebook using the shutdown procedure for your operating
system:
■ In Windows XP Home:
Select Start > Turn Off Computer > Turn Off.
■ In Windows XP Professional:
Select Start > Turn Off Computer > Shut down > OK.
(On
your notebook, the Turn Off Computer button may be
called the Shut Down
button, depending on your network
connections).
If the notebook remains unresponsive, try the following
emergency shutdown procedures in the sequence provided:
■ If the notebook is in Windows, press ctrl+alt+delete. Then
❏ If the notebook is running Windows XP Home:
Select Shut Down > Turn Off.
❏ If the notebook is running Windows XP Professional:
Select Shut down > OK.
■ If you cannot shut down the notebook by using ctrl+alt+del,
press and hold the power button for at least 5
seconds.
■ If you are unable to shut down the notebook by using the
power button, remove the battery pack and disconnect the
notebook from external power.
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