Troubleshooting
Getting Started A–11
Contacting Customer Care by E-mail or
Telephone
If the notebook is connected to the Internet, select Start > Help
and Support to get help by e-mail or to access customer support
telephone numbers.
If the notebook is not connected to the Internet, refer to the
printed Worldwide Telephone Numbers booklet (English only)
included with the notebook to contact Customer Care.
Taking the Notebook to a Service Partner
In addition to providing the information listed in the “Preparing
to Call Customer Care” section earlier in this appendix, be sure to
delete all passwords or to disclose all passwords to the service
partner.
■ For information about deleting a Microsoft Windows
password, refer to Start > Help and Support. (The deletion
procedures vary with the types of Windows passwords you
have set).
■ For information about deleting an HP password, refer to the
Hardware and Software Guide, which is located on the
Notebook Documentation CD.
■ To contact Customer Care, refer to the printed Worldwide
Telephone Numbers booklet (English only) included with
the
notebook.
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