HP Elite Dragonfly G2 User Manual

8 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unied Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a rmware feature.
Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 61.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or
audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
▲ You have several options after you receive a failure ID:
● Click Next to open the Event Automation Service (EAS) page, where you can log the case.
– or –
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
– or –
● Click the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP
Support Assistant, or the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
1. Select the Start button, and then select HP Help and Support.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
60 Chapter 8 Using HP PC Hardware Diagnostics

HP Elite Dragonfly G2 Specifications

General

4G standard	LTE-TDD & LTE-FDD
Antenna type	2x2
Wi-Fi standards	Wi-Fi 6 (802.11ax)
Bluetooth version	5.0
WLAN controller model	Intel Wi-Fi 6 AX201
Mobile network connection	Yes
Mobile network generation	4G
WLAN controller manufacturer	Intel
Color gamut	72 %
Display surface	Gloss
RGB color space	NTSC
Display diagonal	13.3 \
Anti-glare screen	Always gives an optimal view, even in direct sunlight.
Display brightness	400 cd/m²
Display diagonal (metric)	33.8 cm
Processor cache	8 MB
Processor cores	4
Processor model	i5-1135G7
Processor family	Intel® Core™ i5
Processor threads	8
Configurable TDP-up	28 W
Processor frequency	- GHz
Processor cache type	L3
Configurable TDP-down	12 W
Processor boost frequency	4.2 GHz
Configurable TDP-up frequency	2.4 GHz
Configurable TDP-down frequency	0.9 GHz
ECC	No
Memory slots	1x SO-DIMM
Internal memory	8 GB
Memory clock speed	4266 MHz
Memory form factor	On-board
Internal memory type	LPDDR4x-SDRAM
Battery weight	240 g
Battery capacity	56 Wh
Pointing device	Clickpad
Input device model	HP Premium Collaboration Keyboard
Keyboard special features	Spill-resistant
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	PCI Express, NVMe
Storage media	SSD
Total storage capacity	256 GB
Number of SSDs installed	1
Color name	Galaxy blue
Form factor	Convertible (Folder)
Product type	Hybrid (2-in-1)
Product color	Blue
Country of origin	China
Market positioning	Premium
Original brand name	HP
Speakers manufacturer	Bang & Olufsen
Charging port type	USB Type-C
USB 2.0 ports quantity	0
Sustainability certificates	ENERGY STAR, TCO
HP segment	Business
Operating system installed	Windows 11 Pro
Discrete graphics card model	Not available
On-board graphics card model	Intel® UHD Graphics
AC adapter power	65 W
AC adapter frequency	50 - 60 Hz
AC adapter input voltage	100 - 240 V
Front camera	-
Password protection type	BIOS, Power on, User
Trusted Platform Module (TPM) version	2.0
Package depth	449 mm
Package width	69 mm
Package height	305 mm

Weight and Dimensions

Depth	197.5 mm
Width	304.3 mm
Height	16.1 mm
Weight	990 g