Troubleshooting 95
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com/hps
).
• In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html
).
Server information you need
Before contacting HP technical support, collect the following information:
• Explanation of the issue, the first occurrence, and frequency
• Any changes in hardware or software configuration before the issue surfaced
• Third-party hardware information:
o Product name, model, and version
o Company name
• Specific hardware configuration:
o Product name, model, and serial number
o Number of processors and speed
o Number of DIMMs and their size and speed
o List of controllers and NICs
o List of connected peripheral devices
o List of any other optional HP or Compaq hardware
o Network configuration
• Specific software information:
o Operating system information ("Operating system information you need" on page 95)
o List of third-party, HP, and Compaq software installed
o PCAnywhere information, if installed
o Verification of latest drivers installed
o Verification of latest ROM/BIOS
o Verification of latest firmware on array controllers and drives
• Results from attempts to clear NVRAM
Operating system information you need
Depending on the problem, you may be asked for certain pieces of information. Be prepared to access
the information listed in the following sections, based on operating system used.
Microsoft® operating systems
Collect the following information:
• Whether the operating system was factory installed
• Operating system version number
• A current copy of the following files:
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