Self Troubleshooting
Troubleshooting
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5Troubleshooting
5.1 Self Troubleshooting
This section provides some self-help tools and troubleshooting tables that you can use to troubleshoot your system.
5.1.1 HP Insight Diagnostics
HP Insight Diagnostics is an offline diagnostic utility that allows you to perform system testing. With this utility, you can
test your system hardware and view the hardware configuration information for your system.
To use the HP Insight Diagnostics utility, insert the Documentation and Diagnostics CD into your system and reboot.
Follow the onscreen menu options and directions to begin your testing.
NOTE: If you do not have the Documentation and Diagnostics CD available, download it from
www.hp.com/go/workstationsupport
.
1. Select your HP Workstation from the list.
2. In the “I would like to” section, click the download drivers and software.
3. In the “select operating system” section, select your OS.
4. Click the Diagnostics link and then click the appropriate diagnostic program link.
For more information on using HP Insight Diagnostics, click the Help tab from within the program or refer to the Service
and Technical Reference Guide at www.hp.com/support/workstation_manuals.
5.2 HP Troubleshooting Resources and Tools
5.2.1 HP Help and Support Center
The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support
Center Help feature. This customized utility allows you to access specific information about your HP Workstation such
as configuration information by clicking Start > Help and Support Center. The interface also provides customized help
and support links to the HP Web site related to your HP Workstation.
NOTE: The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition.
5.2.2 High Performance Tuning Framework
HP Performance Tuning Framework enables optimal configuration of HP Personal Workstations delivering stability and
best performance.
HP Performance Tuning Framework will guide your system setup allowing a “custom” configuration that best matches the
workstation to user requirements. This customization ensures availability of the latest graphics cards and drivers and
removes some memory restraints.
The Framework’s extensible design permits new configuration functionality and application support to be easily
integrated over time. To facilitate the delivery of such new features, the Framework automatically updates itself when
newer versions become available.
For more information about HP Performance Tuning Framework and instruction on how to use it, visit
www.hp.com/workstations/software/framework/index.html.
5.2.3 E-Support
Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver
and patch downloads, online communities, and proactive notification services.
The following sites are also available to you.
• www.hp.com
—Provides useful product information.
• www.hp.com/support/workstation_manuals—Provides the latest online documentation.
• www.hp.com/go/workstationsupport
—Provides technical support information for your workstation.
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