If you are unable to download the app, try using a different phone. When registering a
Huawei ID, if you do not receive a verification SMS, it could be because it has been
intercepted by your phone, or due to a server error. It is recommended that you log in
with a different Huawei ID, or try to register again later.
Note: On Android, if your phone displays the message indicating that the app cannot
be installed due to unknown sources, go to Settings > Security > Unknown sources
and enable unknown sources.
59 How waterproof/dustproof is my Band?
The Band has an IP68 dust and water resistance rating and is suitable for everyday
use. You can wear your Band while washing your hands, having a cold shower or
washing your car. Please do not wear the Band while diving or scuba diving.
You should not wear your Band while swimming as there is a risk it could be
damaged. The Band cannot currently monitor swimming activity.
Note: To avoid corrosion, please do not let your Band come into contact with
seawater.
60 How should I clean the Band's strap when it is dirty?
If the strap is dirty, please clean it with a damp tissue or wet cloth. Please note the
following precautions:
1. Do not use any strong chemicals, detergents or cleaning equipment as these may
corrode or damage the Band's strap or screen.
2. Before cleaning, please disconnect the Band from the charger.
3. The Band has an IP68 dust and water resistance rating and is suitable for everyday
use, but is still vulnerable to moisture. To avoid condensation damage, please wipe
your Band with a dry cloth or tissue and air sufficiently after cleaning it.
61 Is it possible to change the strap?
The strap cannot be changed. If your strap is damaged, please take the Band to a
service center for repair.
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