HUAWEI Android smartphone FAQ
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2 screen and display
2.1 touch screen unresponsive
when operating the touch screen, keep clean, dry hands and touch screen, unless it
may cause the touch screen unresponsive.
If the phone is charging, the touch screen may be affected by the current impact of not
properly respond, try to use a standard charger. If you use the standard charger still
appear unresponsive touch screen situation, please stop charging, and then see if
there is a touch screen response.
If the touch screen unresponsive happens when you run the individual third-party
applications, third-party applications may be compatible with the phone is not caused.
Please uninstall the application or back up important data to restore the factory
settings.
When you are performing different operations in the same position, for each interface
appear unresponsive phenomenon it may be related to the drive system abnormalities
underlying cause, or touch screen failure or other adverse abnormalities. Please bring
purchase invoice Go service outlets overhaul.
Huawei will be published in the official website of the latest software version, go to the official
website of Huawei Software to and download the related version: or through online upgrade
phone software version to update, for getting a better experience.
2.2 blank when you are using some third-party application
may be that the application is not compatible with the phone cause.
Please uninstall the application or back up important data and restore the phone back
to factory settings.
running too many applications may lead to a blank screen
turn off background applications which you don’t need: Go to the "Settings" screen, click
"Apply" in the "Running" tab page, select the application you want to close, click on "Stop"
and follow the prompts to turn it off.
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