HUAWEI Android smartphone FAQ
9 Backup、restore and upgrade
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9.3 What data will be deleted after restoring the factory
settings?
Restore factory settings will delete personal data on your phone, including e-mail accounts,
system settings, application settings, and installed applications.
9.4 How to restore factory settings？
To restore the factory settings, make a backup of important data stored on your phone, such as
contacts, text messages, system settings and installed applications and so on. Then follow
these steps:
Go to "Settings" screen, click "Backup & reset> Factory Reset> Reset phone> Erase
everything", the phone will automatically restart and successfully restore the factory settings.
9.5 How to obtain the latest software Huawei official
upgrade package?
When the system version is updated, the phone automatically prompts you to upgrade. You
can connect it directly to your phone via WIFI or mobile data. Before upgrading, make sure
your phone has enough space to store the new software.
You can also enter the official website of Huawei Software Download the latest software
upgrade package to upgrade.
9.6 What data will be deleted after phone upgrade?
Will delete contacts stored on the phone after phone upgrade, SMS, e-mail accounts,
system settings, and installed applications and so on. Recommends that before upgrading,
please backup important data on your phone.
Explanation:
HOTA upgrade does not remove the phone data.
9.7 Which backups and restoring data does phone has?
You can back up and restore system data and media data on the phone by a variety of methods,
including SIM cards, micro SD cards, Huawei cloud account, backup applications, PC
assistant (HiSuite) and the like.
9.8 How to back up information to a micro SD card?
First, go to "Settings" screen, click on the "Storage> default storage location> SD card."
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