Chapter 2. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in the IBM System x3100 M4 Type 2582 server. It
describes the diagnostic tools that come with the server, error codes and suggested
actions, and instructions for replacing failing components.
The most recent version of this document is available at http://www.ibm.com/
supportportal/.
Replaceable components are of four types:
v Consumable part: Purchase and replacement of consumable parts
(components, such as batteries and printer cartridges, that have depletable life)
is your responsibility. If IBM acquires or installs a consumable part at your
request, you will be charged for the service.
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for the server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For a list of replaceable components for the server, see “Replaceable server
components” on page 151.
For information about the terms of the warranty and getting service and assistance,
see the Warranty Information document that comes with the server.
Related documentation
In addition to this document, the following documentation also comes with the
server:
v Environmental Notices and User Guide
This document is in PDF format on the IBM System x Documentation CD. It
contains translated environmental notices.
v IBM License Agreement for Machine Code
This document is in PDF. It contains translated versions of the IBM License
Agreement for Machine code for your server.
v IBM Warranty Information
This printed document contains the warranty terms and a pointer to the IBM
Statement of Limited Warranty on the IBM website.
v Installation and User’s Guide
This document is in Portable Document Format (PDF) on the IBM System x
Documentation CD. It provides general information about setting up and cabling
the server, including information about features, and how to configure the server.
It also contains detailed instructions for installing, removing, and connecting
some optional devices that the server supports.
v Licenses and Attributions Documents
This document is in PDF. It contains information about the open-source notices.
© Copyright IBM Corp. 2012 5
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