L. TROIBLESHOOTING
Q1. My phone does not work!
A1. Make sure if you have NOT locked your keypad of your handset. When keypad lock is turned
on, a
symbol will show on the screen. To remove the keypad lock, push and hold the
button on your handset for approximately 2 seconds and release the button.
A1. Make sure all connection of adapter and line cord are connected securely to the jacks.
A1. Make sure you have inserted battery pack into the handset battery compartment, and they
are charged with good capacity and inserted with correct polarity.
A1. If you have connected more than one phone to the same telephone line, make sure all other
telephones connected are put on hook. In some telephone systems, when the first phone on
the same telephone line is used, all other telephones are electrically disconnected.
A1. Try to connect another telephone to the telephone socket, if the problem persists, it appears
that there is a problem with your telephone line system, consult your network provider.
A1. If the person of the other end of the conversation does not hear your voice, make sure you
have not activated the MUTE function. To test, activate the MUTE function once more and
your phone should resume to normal operation.
A1. Check if the receiving symbol bar “
on the screen is flashing. If it is at a weak level, it
indicates your handset is too far away from the base unit and radio signal is too weak. You
should get nearer to the base unit and try again.
A1. If your handset rejects to dial a number, check if that number is barred (Refer to CALL
BARRING SECTION).
A1. In some critical situation, if the handset is without normal battery charging for a prolonged
period of time, it may lock itself when battery level becomes too low. Try to disconnect the
batteries and put it back on again and put the handset on charger for 16 hours to resume.
Q2. My phone does not ring!
A2. Check if the ringing volume is set to “off” (details refer to Section of Setting Ring Volume &
Melody). Your phone will not ring if the ringing volume is set to “off”. Change the ringing
volume to higher setting ranges.
A2. Make sure if your handset is not switched off.
A2. Make sure the connection of line cord is connected securely to the jacks.
A2. Check if you have selected the right base unit via base selection function (if you have
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